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Ship To
United States
France
Germany
Spain
Brazil
Australia
Israel
Russian Federation
Canada
Ukraine
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Fiji
Finland
French Polynesia
Gabon
Gambia
Georgia
Ghana
Greece
Greenland
Grenada
Guatemala
Guinea
Guinea Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
South Korea
Kuwait
Kyrgyzstan
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab Jamahiriya
Liechtenstein
Lithuania
Luxembourg
Macau
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mexico
Moldova
Monaco
Mongolia
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Reunion
Romania
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Seychelles
Sierra Leone
Singapore
Slovak Republic
Slovenia
Somalia
South Africa
Sri Lanka
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syrian Arab Republic
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
United Arab Emirates
United Kingdom
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Uruguay
Uzbekistan
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Yemen
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Zimbabwe
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Question & Answer
Question & Answer
Q01: How can I track the shipment of my order?A01: We will provide tracking number within 48 hours after we ship your order.
Q02: Will there be on-sale items out of stock occasionally?A02: Some of the on-sale items would be taken off shelf when they are sold out.
Q03: How long do I have to wait if the product I order is currently out of stock?A03: It normally takes 3-6 weeks for us to restock the items.
Q04: Why does it take so long for the package to arrive?A04: It may happen during public holidays or other special occasions such as customs inspection.
Q05: How do you send the products to me? And how long would it take?A05: We will use different shipping couriers to ship the products depending on your location. The delivery time normally takes 5-20 working days.
Q06: Can I order some special products which are not shown on the website?A06: Feel free to contact us if you have any special requests.
Q07: I am not able to pay online after making the order, what is the problem?A07: We recommend you browsing ChinaHobbyLine.us with a desktop computer or try with another browser.
Q08: What is the maximum weight of an order to be accepted?A08: We follow all the rules and polices of our shipping couriers. Your order may divide into partial shipment if it is exceeding the limit of the shipping courier.
Q09: Who should I contact if I got any problems with the products?A09: Please contact our Customer Service Centre by email.
Q10: What should I do if the products come across quality issues, damage or other problems?A10: Contact our Customer Service Centre for replacement of product. You should attach photos of the damaged product (with Product ID) along with your email. We will review your case upon receiving the information and will send you a replacement when we have confirmed your product is defective.
Q11: Will ChinaHobbyLine provide after-sale service if the product is damaged during shipment?A11: You are recommended to open the package and check the products carefully before acknowledging receipt from the shipping courier. We will review case by case.
Q12: Can I return a product if I change my mind?A12: If you made a wrong decision or simply change mind upon receipt of the product, you may contact our Customer Service Centre within 7 days upon receipt of the product to arrange a refund. The product should be returned to us in a brand new and unused condition with its full packaging, 10% restock fee and return shipping cost has to be paid by the customer.
Q13: Can I order from the EU Warehouse?A13: Our EU Warehouse is located in Poland and it ships to the following countries, the delivery time is for reference only and not guaranteed.
Austria, Belgium, Denmark, France*, Italy, Luxembourg, Netherlands (4 - 6 working days by GLS).Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece*, Hungary, Ireland, Latvia, Lithuania, Portugal*, Romania, Slovakia, Slovenia, Spain*, Sweden (4 - 6 working days by UPS)Germany, Poland (2 - 3 working days by UPS)* Due to carrier limitations, shipping from EU Warehouse to the following areas is not available. Please select International Warehouse for these areas.France: Postal Code 20xxxGreece: Postal Code 1xx xxPortugal: Postal Code 9xxx-xxxSpain: Postal Codes 07xxx, 35xxx, 38xxx, 51xxx, 52xxxQ14: Does the prices appear on Chinahobbyline.com include any taxes?A14: No, import taxes, customs duties, and fees are not included in the price. Import taxes, customs duties, and additional fees for customs clearance must be fulfilled by the recipient.