Defective/ Damaged Items Return/Exchange:
If your package was damaged during transit, please contact us at firstname.lastname@example.org immediately within 48 hours of receiving your package included with a clear photo or video of the product that can state the issue.
Please keep all packaging (box, packing paper, etc.) for verification purposes. In some cases, we will request that the damaged product(s) be shipped back to us. We may also require photos of damaged packages or parts for inspection purposes. Photos of damaged goods will help in expediting the process and providing a better resolution.
Changing orders after payment
If you need to make any changes on your order, please contact email@example.com or messenger. The order can be be changed if the order is not shipped out.
Depending on the situation, we may ask that the package be returned back to us, or we may change the order. A 10% Restocking Fee may apply.
General Return Policy
We try our best to provide a satisfactory shopping experience on chinahobbyline.com. However, if you are not satisfied with your order, we can accept your return within 30 days of delivery under the following conditions and guidelines:
1) The product(s) must have been purchased directly from Chinahobbyline.com and have never been used. The returned product (s) must be in new condition with the original packaging.
2) Unless the item is damaged ,defective as a result of manufacturer's defect or wrong items was sent, customers will have to bear the shipping costs for the return.
3) A 10% Restocking Fee will apply on returns that are not related to the quality of the product or if the customer ordered the wrong item.
4) Your refund will be issued in the original method of your purchase.
5) The package is not timely receipt and returned to our warehouse, or you filled out the wrong address for pickup, you can choose your order to be sent out for another time and you will have to bear the postage. Alternatively, you can request a refund. A 10% Restocking Fee may apply in this situation.
6) Please return the order to us as steps below:
- Return the original package included any gift with the order.
- Send the return tracking# to our email address: Jasmine@chinahobbyline.com
- Refund or exchange will be processed after the return package is received and confirmed.